What Our Customers Say About Us
Over the last 75 years we’re honoured to have moved over a million happy Australians, locally, across the country and around the globe! Here are a few sample reviews from some of our customers who chose to move with Kent… for peace of mind.
(As providing superior customer service is paramount to us, after your move please return and share your experience on our Provide a Review page, and if you have any compliments, concerns, issues or complaints please let us know on your Compliments & Complaints page.)
Thank you.
Customer Reviews:
Kev and Karen were a pleasure to deal with, they rang to let me know they were on there way, introduced themselves on arrival and were very friendly and proffessional with the delivery and unloading of my goods. These guys are the best I’ve come across in all the moves I’ve done over the years.
Mark R, NZ – TMC
(NZ – TMC to Crestmead QLD, October 2014)
Philipa is a very professional person that assisted us regularly. Her help was great.
The delivery guys were energetic and very positive, however they broke my wife’s sewing machine cabinet by being overly zealous.
David B, Wyndham Vale VIC
(Wyndham Vale VIC to Eynesbury Melton VIC, October 2014)
Excellent service from all including the final cleaning service which was excellent
Ken B, Ettalong Beach NSW
(Ettalong Beach NSW to Llanarth NSW, September 2014)
Kent Removals, and in particular your WA staff member Lucy, were excellent. I have no complaints at all. One minor irritation, which I understand was not the fault of Kent, was the additional charge of $400 to process my belongings through AQIS – a charge which had not been expected as I understood I had already paid everything for this door to door service. Jennie Prest
Jennifer P, Felixstowe
(Felixstowe to Dudley Park WA, September 2014)
The crews were fantastic, unfortunately only two guys allocated for the job. This resulted in delays but also (and more importantly) damages. Some of our furniture was simply to heavy for two guys to manage on their own. I warned Kent about this, but they knew better! The end result, damages and an unhappy client – very disappointing indeed. Could so easily have been avoided.
Alan D, Japan
(Japan to Mona Vale, NSW, August 2014)
I couldn’t have been more pleased with Lyall and Kane and their handling of all our many misshapen and badly packed (by me!) bits and pieces and elderly furniture. They were efficient, worked wonderfully well together as a team, were inclusive and consultative (thanks for the home decor tips Lyall!) and above all made what would otherwise be a tedious job quite fun with their easy camaraderie and good humour.. Thanks fellas, and thanks Kent – we’ll certainly use you again!
Susan, Langwarrin South & Hastings VIC
(Langwarrin South & Hastings VIC to Safety Beach VIC, September 2014)
Excellent service, hassle free. I was so impressed Kent could move all my families belongings so easily! Thank you again.
Matthew, Gulfview Heights SA
(Gulfview Heights SA to Mildura VIC, September 2014)
Excellent service. Have used Kents numerous times both interstate and overseas. Would not consider using anybody else
Joan, Safety Beach VIC
(Safety Beach VIC to Safety Beach VIC, September 2014)
When moving your life over to the other side of the world, a simple, effective, and straight forward service is what was required. We are really chuffed with the customer services provided, and would whole heartedly recommend/use your services again 🙂 Thanks
Jamie & Sharon, Felixstowe
(Felixstowe to Millbridge WA, September 2014)
Canberra Office was fine when I managed to get onto it. I kept getting onto Melbourne, Brisbane or wherever who left me connected to the broom closet.
Helen, Hughes ACT
(Hughes ACT to City ACT, September 2014)