What Our Customers Say About Us

Over the last 70 years we’re honoured to have moved over a million happy Australians, locally, across the country and around the globe!  Here are a few sample reviews from some of our customers who chose to move with Kent… for peace of mind.

(As providing superior customer service is paramount to us, after your move please return and share your experience on our Provide a Review page, and if you have any compliments, concerns, issues or complaints please let us know on your Compliments & Complaints page.)
Thank you.

Customer Reviews:

Average Customer Rating: 4 from 1839 reviews
  1. We recently had two great guys from Kent’s, Luke and Elijah, uplift our goods from Victoria ready for transfer to Western Australia. What a team! The were so organised and had everything stored in the container in no time. The even thanked us for being so well organised.
    We have used Kent’s over the last 20 plus years, mainly in WA and we can highly recommend them.
    Not only the guys who pick up the goods but the staff in the Office namely Kylie F for all the help and advice we were given
    Thanks very much to you all
    Ann & Peter Reed
    Leongatha

    5

    Anonymous, Leongatha VIC
    (Leongatha VIC to Dudley Park W, November 2018)

  2. Hi,

    I am pregnant and have a 3 year old and was stressing about how I would be able to move the boxes out of my house alone … also on the day of the pick up I realised I ran out of packing tape to close up the last couple of boxes… I don’t drive and so was stressing about catching a taxi to go to Coles to get the tape and get back home in time….. I spoke to Chris ( who had called me the day earlier to confirm the pickup) who helped assure me that I would not need to physically move any boxes myself … and that his team would take care of everything… his excellent customer service and his sense of humour helped calm me down and put a smile on my face… Chris is truly a great representative of your company and does an excellent job of providing truly world class customer service.
    Sarah from sales and Ruth who coordinated the payments too were very patient and helpful

    I will be sure to recommend you to anyone that needs your services in future. Thank you 😊

    5

    Anonymous, Parramatta (Sydney )
    (Parramatta (Sydney ) to Perth ( Atwell), November 2018)

  3. Have booked my whole move including periods of storage and car transport with Kent and it has been an incredible smooth wrinkle free process. Kudos to Len Collins and his team in Townsville to continue serving with s smile despite many hiccups from my end

    5

    Anonymous, Townsville
    (Townsville to Sunshine Coast, November 2018)

  4. I was absolutely overwhelmed with the way I was looked after from the moment I emailed my inquiry to the end of my communication with the company. Dennis Napara was the person who handled my circumstances which was challenging for me as I was organising this from Interstate. Dennis couldn’t have been more supportive and was extremely professional yet compassionate in meeting my needs. Thank you Dennis you truly understand quality customer service.

    5

    Anonymous, Edithvale
    (Edithvale to Storage, September 2018)

  5. I used kent removalist for a local move in sydney and everyone was efficient and lovely.
    Adam gave me a prompt quote. Michael and Ian helped pack and move all my things. Natasha at admin was very helpful with queries. Esther helped me unpack.
    When you are always working, this is a really good way to move without any hassle
    Thank you

    4

    Anonymous, Matraville
    (Matraville to Inner west , September 2018)

  6. Due to my employment, during the past decade I am often moving once or twice a year. The Kent removalists that conducted my move last week were the most professional and dedicated removalists I have come across. They worked diligently and cared for my belongings, while also being friendly. Thank you Kent. You are now my removalists of choice!

    5

    Anonymous, Canberr ACT
    (Canberr ACT to local, September 2018)

  7. Jeremy was very helpful from day one and really made my move easier than expected. He was also responsive to all my enquiries, pre and even post move, which I highly appreciate. The crew for uplift and delivery were timely, professional and efficient as were your office colleagues. Overall, I had a good experience with your team and thank you for assisting me with my move! Keep up your high level of service!

    Vivienne W, Toorak VIC
    (Toorak VIC to Pyrmont NSW, September 2018)

    4
  8. great price and service. definately will use them again.

    A, Duffy ACT
    (Duffy ACT to Downer ACT, September 2018)

    5
  9. Very professional service despite a difficult delivery site.

    Peter C, Toorak VIC
    (Toorak VIC to Bend Of Islands VIC, September 2018)

    5
  10. Fantastic service

    Michelle B, Oonoonba QLD
    (Oonoonba QLD to Horsham VIC, September 2018)

    5

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