Frequently Asked Questions

No. Whilst you are able to use non-Kent moving boxes, it is important to make sure that the moving boxes are durable and designed for heavy items, so they don’t fall apart. If you need some moving boxes, please speak to our Storage team as we have a range of moving boxes that are inexpensive and fully recyclable.

Yes. Our professionally trained removalists are trained to ISO standards and are dedicated to service excellence in the care and attention when handling your prized possessions.

No. Kent Secure storage facilities does not allow any members of the general public access to our Storage Warehouse. This means that your goods are safe and secure whilst in our care.

Yes. These fees will be documented in your original quote documentation. Please note, we will require prior notice for this to occur so we can safely retrieve or access your items from our warehouse.

You can easily add more items to your storage unit or remove some items at any time. Either visit the site or have it redelivered. Simply contact us to organise.

You will receive your Storage Bill monthly and it will be charged on the 5th of every month (or next working day). For more information about billing please click here.

For your move in and out of storage Kent accepts all major credit cards including Visa, Mastercard and American Express. For ongoing monthly payments, you are required to set up a direct debit to be taken from your nominated bank account (around the 5th of each month). You can fill out a Direct Debit form here.

Our Container Storage rates are calculated on the space you require and our Mobile Storage Unit rates are based on how many units are required. It is best you speak to one of our friendly team to get an accurate quotation based on the amount of items you required stored. Call us for more information.

As furniture is not designed to be moved and external risks are present with transport and logistics, Kent have developed a comprehensive range of insurance cover options that protect your items whilst in transit and storage. We have new for old cover available should the unthinkable happen and a choice of excess options leaving you in control of your personal budget requirements. Please note: It is important to read the Product Disclosure Statement when considering Insurance. Please ask our team for a copy of this so you can make an informed decision that best suits your needs.

Unfortunately, whilst we have our own Insurance in place for our staff and equipment, your goods are not covered whilst in our care and why we have developed a comprehensive Transit and Storage Insurance policy for clients to consider for their goods whilst exposed to external party risks which are beyond our direct control. Please speak to our Storage consultants for more information on choosing the right Insurance policy which best suits your needs.

Our unique Four-Level Secure Storage System is designed to offer maximum protection to your items in storage, and when being transported to our storage facilities or returned to you. However, there is always a risk of unpredictable events beyond our control, which is why we also offer our Storage Insurance for additional peace-of-mind. We recommend you speak to your Storage consultant to explain the level of Insurance cover that is available and may best suit your individual circumstances.

Yes. Our advanced security systems are monitoring your effects every day of the year. We also have alarm systems with monitored patrols in all warehouse locations.

Kent has advanced security protection systems to protect your belongings whilst in our care. Kent Storage warehouses are: Strictly private facilities where no one from the general public can enter. Our Storage Warehouses are purpose-built buildings with secure and gated fencing with CCTV and fire monitoring 24/7, 365 days per year. Undercover to protect your items from the external elements. Free from dust, vermin, pests and general public access.

Kent Storage uses purpose-built, reinforced steel containers that are completely enclosed, and locked by you before being transported back to our state-of-the-art, secure storage facilities. Unlike many self-storage solutions your items will not be exposed to dust, vermin and the elements. We bring the storage unit to you, which reduces the risk associated with double handling. Our facilities are also security and fire monitored 24/7, and closed to the public.

Kent Storage is similar to self-storage, but with many great benefits that make it easier, cheaper, and more secure than traditional self-storage. This starts with us bringing a storage unit to you, wherever you are in Australia, eliminating the need for you to organise your own truck to transport your belongings to a self-storage facility. Once your storage unit has been loaded, we transport it back to our highly secure, access-controlled storage facilities that are designed to not only keep your belongings safe, but also free of dust, moisture, and pests. And once you want your belongings taken out of storage, we can deliver them anywhere in the world.

Yes. Kent have fully trained removalists in all of our locations that can assist you pack and load your storage container. We provide part packing, full packing and fragile packing services to ensure that we cater for everyone’s budget and needs.

The major difference between the Container Storage and Mobile Storage is their size. The Mobile Storage Unit will be better suited for individuals with a smaller number of items required to be stored. It also gives you the option to load your own items. Container Storage is designed for larger amounts of household goods where you can fit the entire contents of a standard 2-3 Bedroom home inside these containers. Both solutions are safe, secure and affordable. It just depends on how much space you need!

1. Convenience. We deliver your very own personal Mobile Storage Unit direct to your home or business for you to load. The Mobile Storage Unit is redelivered upon  request. If you choose, we can professionally wrap and load items into the mobile box. 2. Security. Your Mobile Storage Unit will be securely stored in our purpose built private facilities that are under 24/7 CCTV monitoring. There is no general public access to our warehouses. Protected from dust, vermin and the elements. 3. Flexibility. Choose to use our professionally trained removalists to disassemble, pack and load. Feel free to add or remove items as you need. 4. Affordability. Up to 50% cheaper than self-storage. Free packing items to wrap your goods such as padded blankets. A complete mobile storage system that puts you in control.

Designed to make your life easy are our Mobile Storage Units which are perfect for clients looking to pack up part of their house or small apartment and place the items into Storage. We deliver the Storage Unit to your doorstep – no need to travel anywhere or hire a truck! You then pack and load the items you would like stored and once complete we pick up the Mobile Storage Unit. Simple! It is convenient, affordable and safe whilst in our state-of-the-art secure warehouse. When you require the items back, Kent Storage deliver the unit back you. No mess, no fuss.

There are many benefits of using Kent Storage services apart from being up to 50% cheaper! You only pay for the space you require, and you never have to hire a truck or van for your move! Our packing service is also available should you require a little more assistance for your move, and we can also supply moving boxes for you to pack yourself. Our security systems are highly advanced in technology and we do not allow any general public access to our storage premises which means your goods are in safe hands whilst in storage with Kent. We also provide you a detailed inventory and condition report when using our Container Storage service, so you know exactly what you have on entry and exit to our storage warehouse.

Your items will be stored in our state-of-the-art warehouse. Which is equipped with 24/7 CCTV with facial recognition, fire alarm monitoring and regular pest control. We strictly limit the general public from entering our storage facilities, unlike self-storage where your belongings are stored in a shared facility easily accessible by others.

Kent provide our purpose-built containers and deliver them to your residence. Our removalists will prepare a detailed inventory and condition report of your items, before loading them into the container in a way to maximise space. This helps saves you money as you only pay for the space you use. Our team will then transport the container to our state-of-the-art warehouse where it is stored until you are ready for redelivery.

Kent has dedicated trucks and transportation equipment to safely transport your goods to storage. Our trained teams are well equipped to transport your items back to our secure Storage facilities.

No. We prefer to collect your furniture items for safety and security reasons. We have the correct resources and equipment to ensure your move is seem-less and we do not allow the general public access to our Storage warehouses which helps keep your items safe whilst in our care.

Yes. Kent can provide a full or part professional pack, along with relocation services to help save you time.

No. Kent delivers your storage solution right to your door. Our team of removalists will load up your Storage Container before transporting them safely to our warehouse. Or if you have selected the Mobile Storage Unit you have the option to load your belongings yourself.

Clothes, along with most household goods, can easily be stored in a Kent Storage unit. For your convenience, we can supply a Fashion-Pak box. This is available in both a tall and short size, convenient for all types of clothing, and allows you to store your clothes on hangers, reducing creasing and wrinkling while in storage.

The key to packing a storage unit properly is preparation: pack as many loose items as possible into sturdy boxes, wrapping delicate items in paper or bubble wrap, with heavy items always at the bottom of each box. We recommend you draw up an inventory of the contents of each box before you seal and label the boxes. If you have chosen our Container Storage option our removalists will load up the container for you, and if you are using the Mobile Storage Unit you have the option to load the unit yourself. When loading your items into your Mobile Storage Unit, start with the largest and heaviest items first, before adding smaller items and any boxes. Make sure to wrap large items in padded blankets to safeguard against scratches, and to keep dust out. If you expect to remove some items from storage earlier, pack them in last so they are easier to access later. And if you're not confident in your ability to securely load your belongings, you can arrange for our expert removalists to load your Mobile Storage Unit for you.

Kent Storage can supply a wide range of packing materials, including specially designed boxes for specific items, such as books, TVs, or bottles. We are also able to provide you with packing tape, paper and heavy-duty plastic. Kent are able to build custom crates for oddly shaped or fragile items.

When storing large amounts of items, Kent recommends our Storage Container option. In general, our Storage Containers will typically fit the contents of a moderately sized 3-bedroom house.

Our Storage Containers measure as follows:- Mobile Storage Unit Length: 2.09 metres Width: 1.69 metres Height: 2.26 metres Container Storage Length: 5.89 metres Width: 2.35 metres Height: 2.69 metres

There are no restrictions on how long you can store items with Kent Storage. We offer short-term and long-term storage for any period, with no contract lock-in. You can extend your storage period at any time, or request your items be taken out of storage whenever necessary.

Our storage units are purpose-built using reinforced steel to ensure your belongings are always safe. They are fully enclosed and ventilated, with lockable doors at each end, which helps keep dust, pests, and moisture out.

Mildew is caused by an accumulation of moisture. You can prevent moisture and mildew in your storage unit by ensuring all furniture, but especially soft furnishings like sofas and mattresses, are wrapped in heavy-duty plastic. Smaller items should all be boxed, with layers of packing paper added. If you are placing a fridge, washing machine, and/or dishwasher into storage it is very important that these appliances be properly drained and dried before going into storage. Finally, you can also add silica gel desiccant packs to certain items to absorb any excess moisture.

Kent Storage for cars, caravans, boats, motorbikes, trailers, or any other vehicle is available to you in selected locations. We offer secure, affordable and under cover storage for your prized possession.

With Kent Storage you can store almost anything in your storage unit, from household furniture and belongings, through to tools and equipment from your garden shed, excess office furniture and equipment, archived office documentation, and even surplus business stock and inventory. Vehicles can only be stored at selected warehouses, while items such as firearms, explosives, toxic or contaminated items, food, perishable goods, live plants and animals, and any flammable or hazardous goods cannot be stored in our storage facilities.