What Our Customers Say About Us
Over the last 75 years we’re honoured to have moved over a million happy Australians, locally, across the country and around the globe! Here are a few sample reviews from some of our customers who chose to move with Kent… for peace of mind.
(As providing superior customer service is paramount to us, after your move please return and share your experience on our Provide a Review page, and if you have any compliments, concerns, issues or complaints please let us know on your Compliments & Complaints page.)
Thank you.
Customer Reviews:
Unfortunately one of my leather dinning chairs has been damaged which I did not notice till the next day .
Dianne J, Ferntree Gully VIC
(Ferntree Gully VIC to Lysterfield VIC, March 2015)
Everything was easy, customer service exceeded expectations. The day I was going to ring to confirm delivery of my items from storage, your staff beat me to it!!
Amal G, Galston NSW
(Galston NSW to Mt Colah NSW, March 2015)
quite difficult to speak to people at the office.
Also major issue with boxes being delivered – understand you use a courier company but only have standard service which means priority jobs bump yours. This is really not acceptable when you give a window of am and the boxes arrive 6 pm. Removing the charge for boxes was a gesture but didn’t cover missed work hours or the inconvenience.
Samantha H, Chiswick NSW
(Chiswick NSW to Abbotsford NSW, March 2015)
Did not use packing services. Estimator could have one better with the pricing as everything was well packed.
Ash K, Mowbray TAS
(Mowbray TAS to South Hobart TAS, March 2015)
on the invoice it states a surcharge for credit cards of 2 percent and no mention of any surcharge using eftpos for savings account but surcharge taken. Very happy with everything else very professional crew
Barry H, Launceston TAS
(Launceston TAS to South Launceston TAS, March 2015)
Called the office to make arrangements for the collection of empty boxes last week but yet to receive a call back on the collection date & time.
Indran M, Malaysia
(Malaysia to Canning Vale WA, January 2015)
All aspects of the move went very smoothly and all the boys involved were friendly ,helpful and all had a sense of humour
Leonie & Daryl F, Cottesloe WA
(Cottesloe WA to Crawley WA, February 2015)
Very good service. Transporting crew took good care of all our stuff, nothing broken or scratched. on time both for loading and unloading. All in all good service.
Johann & Tina B, Aberfoyle Park SA
(Aberfoyle Park SA to Sheidow Park SA, March 2015)
I liked the crew’s attitude, very happy guys & obliging.
Adrian C, North Brighton SA
(North Brighton SA to Fulham SA, December 2014)
Crew were fantastic. Steve and Marcus were friendly, helpful, patient, knowledgable, careful, efficient and hardworking.
Quoted volume was spot on, quoted time was 10-11 hours but took only 6.
Alfred U, Glen Waverley VIC
(Glen Waverley VIC to Mount Waverley VIC, February 2015)