What Our Customers Say About Us

Over the last 75 years we’re honoured to have moved over a million happy Australians, locally, across the country and around the globe!  Here are a few sample reviews from some of our customers who chose to move with Kent… for peace of mind.

(As providing superior customer service is paramount to us, after your move please return and share your experience on our Provide a Review page, and if you have any compliments, concerns, issues or complaints please let us know on your Compliments & Complaints page.)
Thank you.

Customer Reviews:

Average Customer Rating: 4 from 2870 reviews
  1. The most important factor for me was to use great care with our valuable wooden furniture (to avoid scratches) and also to avoid scratching the walls of both uplift and delivery houses. Nothing was lost or damaged in the move and it was all done efficiently, with the furniture placed in the correct rooms at the delivery house. Thank you!

    Angela, Railway Estate, QLD
    (Railway Estate, QLD to North Ward, QLD, May 2014)

    4
  2. The Kent team were so experienced, helpful and friendly, at every stage I felt calm and reassured: I knew that everything would go well – and it did. They were efficient and reliable and I would have no hesitation in recommending them to anyone. Moving abroad has its stresses, but with Kent the relocation of your ‘stuff’ can certainly be knocked off the list of worries. Can’t thank you enough. (They’re even coming back to collect the excess boxes/packing paper – once everything has been unpacked – fabulous service!)

    Sarah, United Kingdom
    (United Kingdom to Wanneroo, WA, May 2014)

    4
  3. We were very happy with all the service. The day went smoothly and the uplift crew were happy to relocate our piano to a new storage area on the same day.

    Leonie, Surrey Hills, VIC
    (Surrey Hills, VIC to Surrey Hills, VIC, May 2014)

    5
  4. The group of men from the Newcastle area did everything to make our move as painless as possible. They could not have been more helpful.

    Julie, Normanhurst, NSW
    (Normanhurst, NSW to Lambton, NSW, May 2014)

    5
  5. Erin Cooke was of great assistance and always available to help. Both packing and unpacking teams were fairly professional and seemed to take care of my items. Car delivery was very accommodating and helpful.

    Charlie S, Enmore, NSW
    (Enmore, NSW to Brisbane, QLD, May 2014)

    4
  6. I was really impressed with the way the relocation was handled. The guys were professional and treated our belongings with care and consideration at all times. We will definitely be recommending you to others. Thank you Kent!

    Jen, Duncraig, WA
    (Duncraig, WA to Brookfield, QLD, May 2014)

    5
  7. From the estimation process to that of removal, the Kent team were polite and friendly and they knew their job. Our move was completed with a high level of professionalism. Moving house can be a daunting task but the crew, through their willingness to do the job and a little jovial banter along the way, made the whole move less stressful. My wife and I would truly recommend Kent Removals to anyone planning a move. Well done, Kent Removals & Storage.

    Gregory, Belmont, NSW
    (Belmont North, NSW to Warabrook, NSW, May 2014)

    5
  8. The packers and uplift teams were great! They helped make the process a little less stressful! Thank you.

    Erin and James H, East Victoria Park, WA
    (East Victoria Park, WA to East Victoria Park, WA, May 2014)

    4
  9. We used Kent when moving from Finland to Australia and again when moving from Australia to the UK. In both cases the whole process was handled extremely professionally. The one thing I want to commend Kent about was having our insurance claim for a few broken items during our move from Sydney to London be actually handled by Kent. Typically in these cases you’re being bounced around with some third party companies who don’t play any part in the actual move. This case was really a one-stop-shop with a quick turnaround.

    Otso, Paddington, NSW
    (Paddington, NSW to the United Kingdom, May 2014)

    4
  10. I am very happy with the service provided by Kent, I am especially happy with the customer service provided and level of professionalism.

    Luke H, Allenstown, QLD
    (Allenstown, QLD to Coorparoo, QLD, May 2014)

    4

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