Customer Reviews

Customer Reviews:

1. The Brisbane office was given detailed instructions regarding our driveway conditions but the Canberra team was not notified. All went well as the dirver contacted me before attemtping to back down it. There seems to be a communication breakdown within your ranks that may need some atttention. We are missing a med size glass desk top. If it was broken it would have been nice to be informed or possibly it was overlooked and is still in the container. Either way we are very happy with the overall service and the delivery teams both ends. Regards Max & Ninette

   Marie-Antoinette S, Fitzgibbon QLD
   (Fitzgibbon QLD to Tuross Head NSW, July 2015)

   4

2. my bookcase had a sizable hole in the back of it when it got to the destination.

   Julie H, Cottesloe WA
   (Cottesloe WA to Bundaberg QLD, July 2015)

   4

3. all the workmen were great but just like to highlight the excellent
   way Gary undertook the lift and delivery. He felt like one of the family coordinating the way our cherished belonging were placed in the van and the care and patience helping us place the items in the new dwelling. I am hoping he and his team can complete my mother in laws move later this month.

   John P, Hammondville NSW
   (Hammondville NSW to Wangi Wangi NSW, July 2015)

   5

4. The boys did a great job and we had a great experience.

   James C, Craigburn Farm SA
   (Craigburn Farm SA to Hahndorf SA, July 2015)

   5

5. Everything went smoothly all staff very helpful and friendly.

   Wendy B, Balwyn North VIC
   (Balwyn North VIC to Balwyn North VIC, July 2015)

   5

6. Made our move from the UK very easy. We were updated at every stage from when our belongings arrived in the country. Very pleased with the service.

   Mr Paul M, United Kingom
   (United Kingom to Sydenham VIC, July 2015)

   5

7. We moved from the UK to Melbourne.
   Kent removal was fantastic at keeping us informed of the progress of our shipment.
   Took us through all the steps of customs, and clearing as quickly as possible.
   On the day of delivery the team were very professional, and worked with us, as we adjusted to the new house and surroundings.
   I would have no hesitation in recommending this company again, and using them again when the time comes.

   Mr. Andrew & Mrs.Joanne W, United Kingdom
   (United Kingdom to Williamstown VIC, July 2015)

   5

8. Thank you to Kent Removals for making our move interstate smooth and stress free. Great customer service and very professional all round.

   Megan W, Greenmount WA
   (Greenmount WA to Carlton VIC, July 2015)

   5

9. Well done on a great service delivered all round!

   Rene N, South Africa
   (South Africa to Wanneroo WA, July 2015)

   5

10. I have moved a LOT in my life and this has definitely been the least stressful moving event I have ever done (by far). Everyone we dealt with from Kent was highly professional, and I was never concerned about any of our things being damaged or mishandled.

    My only suggestion for improvement is to do with the way things are packed. It was actually Nigel’s idea (our deliverer) and I think it’s brilliant. It is a bit difficult to find things when you’re unpacking, because the labelling on the boxes is fairly brief. It would be great to have a ‘Number 1’ box which contains all the legs, castors, rods, bolts etc that have been removed from furniture before the move, so that you can easily find these things when you arrive. We are now three days in to our unpacking and we still can’t find the bits to put our sofa back together – no idea where they are!! Or the legs for the beds either. If you could also put the scissors in this Number 1 box, that would be great too 🙂

    We had a couple of things that broke so I still need to follow up about putting in an insurance claim for those, but no rush.

    Thanks again!
    Natasha

    Natasha R, Bardwell Valley NSW
    (Bardwell Valley NSW to Ocean Shores NSW, July 2015)

    5