Kent and COVID-19
Australia – and the world – is currently facing a global health crisis, of which most of us have not experienced before in our lifetime. Kent want to reassure you that we are remaining open, as an essential service, to assist our customers nationally.
Minimising the Risk
In alignment with Workplace Health & Safety laws supporting the minimisation of risk, our processes and people are adapting and evolving to ensure the absolute safety of our staff and customers, and we continue to be guided by the advice provided by our Government as this pandemic unfolds. In the freight and logistics industry, the travel and activity involved does pose a risk of exposure to COVID-19, and we are implementing measures to do everything reasonably practicable to ensure control where applicable.
In response to this continually evolving situation, Kent is implementing the following actions:
Latest information on Covid-19 in your State
Kent staff are working from home to ensure the business continuity plan is upheld
Prohibiting drivers from travelling with more than 1 other crew member
Stepping up cleaning regimes across our business and vehicles
We will check with our customers on any special arrangements for deliveries and collections to and from site
Our sales and operational teams are requesting travel and health information to ensure safety of both our team and our customers
We request our customers try to reduce the number of touchpoints for our crew, such as leaving access doors open where appropriate.
All our customer-facing personnel are provided with personal protective equipment (PPE) including gloves, hand sanitiser and masks, to wear and use while on customer sites. We request they maintain the 1.5 metre distance from each other, as much as possible
We will request that customers have their own pen readily available for signing documentation; and/or using electronic paperwork where possible
We are refraining from our customary handshake when the crew arrive
For best-practice hygiene, we arerequesting our customers allocate a specific washroom/bathroom to allow regular handwashing for our crews on the move date
Reminding all our team to be vigilant on hand washing; and cleaning services at depot is regularly cleaned and all surfaces disinfected
Customers are requested to number bedrooms and provide a simple map of where furniture is to be placed inside the home to further avoid unnecessary contact
Requesting our drivers and crews to report if they observe a team member with symptoms, and if required, Kent will prohibit that worker from attending sites if they are suspected of contracting COVID-19 (whether or not they have been tested). Prohibited crew will be required to provide evidence that they a clear of the virus, before Kent will allow them back on the road and visiting customers
Constantly verifying driver and crew health and their travel history; where any issues are raised, they are being requested to self-isolate and therefore will not be sent on relocations
There are signs of a reduction in freight services and availability of freight equipment as well as changes to government regulations regarding the free movement of goods and people. In this space, delays appear inevitable, however we continue to stand by our promise of ensuring we go the extra mile to ensure we make your relocation service as stress free as possible during a very unpredictable and uncertain time for us all.
If you have any questions about your pending move or relocation, please do not hesitate to be in touch with your Consultant or contact us on [email protected]
The Kent team wish you and your families good health as together we move through the COVID-19 Virus threat, and we thank you for your support and understanding.