Kent Certified to Updated Quality and Environment ISO Standards
2nd May, 2017
In an exciting development, Kent has received certification to two recently updated ISO Standards, including:
- Quality Management Systems: AS/NZS ISO 9001:2016
- Environmental Management Systems: AS/NZS ISO 14001:2016
The certifications are a reflection of Kent’s ability to exceed the strict industry standards set up by this international body. Our ‘measure to manage’ philosophy has paved the way towards obtaining these certifications. We apply this philosophy to every aspect of our operations, from customer service through to management.
The certifications are only awarded after an evaluation process that involves a series of audits and assessments, as well as a rigorous review of management systems and documentation. To prepare for the review we optimised our IMS (Integrated Management System). All our branches will now work from this IMS and we’re confident that we’ll see huge improvements on our already impressive service delivery.
Kent has always provided excellent outcomes for customers by maintaining stringent levels of quality control at all levels of our operations. Our policies, procedures and processes allow us to consistently deliver the quality that we’ve become famous for. Our ability to document our objectives, responsibilities and expected outcomes, ensures that every member of our team, from management through to subcontractors, knows what is expected of them and can be held accountable for their actions.
Our latest ISO certifications are not our first. Kent was the first Australian company to be certified to the world’s highest quality assurance standard in the international moving industry. In 1999, we were awarded the Ernst & Young FAIM/ISO accreditation. Since then, we’ve continued to meet the exacting standards set out in these standards. We are also certified to Occupational Health & Safety Management Systems, AS/NZS 4801: 2001.
For more information, visit: https://www.kentremovalsstorage.com.au/certifications-accreditations