What Our Customers Say About Us

Over the last 75 years we’re honoured to have moved over a million happy Australians, locally, across the country and around the globe!  Here are a few sample reviews from some of our customers who chose to move with Kent… for peace of mind.

(As providing superior customer service is paramount to us, after your move please return and share your experience on our Provide a Review page, and if you have any compliments, concerns, issues or complaints please let us know on your Compliments & Complaints page.)
Thank you.

Customer Reviews:

Average Customer Rating: 4 from 2927 reviews
  1. This is the 3rd time I have had Kent remove me over 25 years. Very happy which is why I called Kent for this move. The crew were excellent and Brendan was instructing his new offsider in the correct processes. Very good to see. Thank you.

    Jo P, Fitzroy North VIC
    (Fitzroy North VIC to Carlton North VIC, October 2015)

    5
  2. Our third move with Kent and, as always, there was excellent service from start to finish.

    Dean L, Peppermint Grove WA
    (Peppermint Grove WA to Bentleigh East VIC, October 2015)

    5
  3. Top quality service from begining to end. Thanks to all for your amazing customer service and assistance in relocating my furniture.

    Rebecca P, Sunnybank QLD
    (Sunnybank QLD to Kingston ACT, October 2015)

    5
  4. I have already recommended Kent Removals & Storage to my neighbours at Unit 1, 28 Lee Avenue, Mount Waverley as they are planning to move at the end of October.

    Kevin O, Mount Waverley VIC
    (Mount Waverley VIC to Greenvale VIC, October 2015)

    5
  5. Excellent service from start to finish, thank you! No breakages, quick and efficient uplift and delivery.

    Julia J, South Hobart TAS
    (South Hobart TAS to Oatlands TAS, October 2015)

    5
  6. Service was excellent. We used Kent 11 years ago when we moved the company to Melbourne and chose to relocate back to Brisbane with them this year.

    We packed most of the boxes supplied by Kent ourselves. The Melbourne customer service and warehouse staff and those who uplifted the goods were excellent. It was Melbourne’s hottest 2 days in months but nothing was a problem. The gang of guys who arrived to unload the trucks did a great job. We were very surprised how efficient and quick they were. Overall it was a great result for us.

    Frank M, Glen Iris VIC
    (Glen Iris VIC to Ashgrove QLD, October 2015)

    5
  7. We have moved quite a lot in the last 10 years. Kent was a refreshing change for a few reasons. First of all they did absolutely everything they said they would when they said they would do it. Secondly, we asked for wrapping and white gloves as much of our furniture is antique and a bit wobbly. It turned up covered in removal felt and all fabric furniture was bagged as well. The delivery men were cheerful, helpful (we asked them to take an existing couch down stairs) and fast. I would rate the service at all points as highly competent and it was nice not to have to stress over each point. The only reason I can’t rate the uplift from Melbourne is that we were not there but based on how things arrived, they also did a great job. Having had some awful things happen in the past, I will use Kent again and highly recommend them.

    Kate K, Highett VIC
    (Highett VIC to South Hobart TAS, October 2015)

    5
  8. Overall very happy, the first truck that arrived was too small but was based on my initial estimation of load before l actually packed, they were happy to organise a bigger truck which arrived promptly. Great Service Kent.

    Quentin E, Mount Waverley VIC
    (Mount Waverley VIC to Mount Waverley VIC, October 2015)

    5
  9. I haven’t actually conacted the office and only a small thing that one pot plant is missing!! The service was really good, Chris was great from start to end and all the crew where very professional. Would definitely recommend and use you again. The only other thing is that all our worldly possessions are in storage so hopefully they have been well packed and nothing is damaged or broken. Won’t know for 6 months. Thank you.

    Martina F, Brookvale NSW
    (Brookvale NSW to Coolum Beach QLD, October 2015)

    5
  10. I am thrilled with the efficient, friendly and professional services provided by the team at Kent. The uplift and delivery teams worked tirelessly and always with a smile. They made a potentially stressful situation very manageable. I would definitely use Kent with my next move.

    Toni W, Salisbury East QLD
    (Salisbury East QLD to Eight Mile Plains QLD, October 2015)

    5

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