Customer Reviews

Customer Reviews:

1. Staff were professional, helpful and curteous. I can highly recommend this removal company. We are extremely happy with the service we received.

   Deb M, Reynella East SA
   (Reynella East SA to Flgstaff Hill SA, July 2015)

   5

2. Great work, very efficient and on time.

   Mal P, Maroochydore QLD
   (Maroochydore QLD to Melville WA, July 2015)

   5

3. Vacuum cleaner was last thing loaded at uplift, but was not on the truck at delivery. Still waiting for a call back to see if it is at warehouse.

   M, Greensborough VIC
   (Greensborough VIC to North Lakes QLD, July 2015)

   5

4. Sharon was fantastic – setting up my move from Brisbane to the Sunshine coast. She also arranged the move for my two motorbikes on the same day.

   Thanks once again for the excellent customer service & support.

   Rob

   Rob G, Brookwater QLD
   (Brookwater QLD to Noosaville QLD, July 2015)

   5

5. The crew who made the uplift and delivery were great! Helpful, careful, efficient and friendly. Moving is a stressful time for any family and the crew really made a huge difference. Thanks.

   Jeff W, Gravelly Beach TAS
   (Gravelly Beach TAS to Launceston TAS, July 2015)

   5

6. Absolutely fantastic service, especially the uplift crew who were so friendly and efficient!

   Kate W, New Farm QLD
   (New Farm QLD to North Ward QLD, July 2015)

   5

7. We have moved around Australia several times, each time with Kent removals and have no complaints. If we ever needed to move again, which I hope we do not have to, we would certainly use Kent again.

   Joanna V, Carlton River TAS
   (Carlton River TAS to Bongaree QLD, July 2015)

   5

8. From first contact with Kent to delivery of our goods overseas we were greeted by happy, helpful staff and received our goods in excellent condition. We were always able to contact someone when the need arose and that was necessary as we had delays caused by us which did not cause an issue as far as Kent was concerned. Thank you for a great service.

   John C, Woodcroft SA
   (Woodcroft SA to Hoon Hay, Christchurch NZ, July 2015)

   5

9. We were happy with everything except when I phoned to tell someone about some gouges in my dressing table which occurred during the uplift and delivery. The guys who moved the furniture admitted liability so I thought it would be a simple matter to report it. I received a very hostile reception from one of your girls and it was only due to my daughter stepping in and speaking to someone else that we have received satisfaction and are happy with the outcome. In a business like Kent’s which is customer oriented, PR is the most important thing you can have and unfortunately, that was sadly lacking in our case especially as we have now used Kent’s 5 times to move us, firstly in November 1966, then 1975, 1980 (twice) and now this time. Jennifer Lynton.

   Jennifer L, Mount Waverley VIC
   (Mount Waverley VIC to Mount Waverley VIC, July 2015)

   5

10. I cannot praise Kent and our removalist crew – Kane and Zach – highly enough. Efficiency and professional all the way through from first point of contact enquiring costs etc;
    Telephone call day before move day to confirm time of arrival next day.
    Kane and Zach – amazing guys. Very thorough and professional. The back “garden” where all was loaded on to the truck is actually a mud / dirt bowl – they laid cardboard down so as not to tramp mud through the house due to recent rainfall.
    Everything was carried out and loaded with care and attention to each item – unlike our last removalists who damaged several items of furniture and then blamed us!!
    On arrival at our new place there was a problem in getting the large fridge through a narrow doorway. Over half and hour and whilst still unloading – and checking with me as to where things should be going – Kane and Zach worked out how to get the fridge in.
    Fortunately we don’t get stressed when we move as we have moved several times over the years, but suffice to say that Kane and Zach definitely made it a painless day. They were polite, professional, informative – advised us of services Kent provided re collection of packing cartons / paper once all unpacked – and on top of all this they were very amusing and funny. Plus it was Kane’s birthday!
    Once again a huge thank you to Kent – especially Roz, Kane and Zach who made our moving day go with glorious ease. These three wonderful people are definitely wonderful assets to Kent. Many thanks guys (and gal)
    Hoping Kane had a wonderful birthday evening
    Best wishes
    Pat Morrison

    Pat M, Rockingham WA
    (Rockingham WA to Doubleview WA, July 2015)

    5